Customer-centric, covering end-to-end service support.
Installation and Commissioning Services
Professional staff provide on-site or remote guidance for product installation and assembly, ensuring that the product is properly activated and functioning.
Returns, Exchanges, and Warranty Services
We provide guarantees such as genuine product warranty, return and exchange for quality issues, and extended warranty upgrades, in accordance with national “Three Guarantees” regulations or enterprise standards, and clearly specify the scope and time limits of the warranty.
7x24 Customer Service Center
Our service hotline is available 24 hours a day, meeting your needs anytime without time restrictions.
Technical Training Services
Provide operational training and maintenance skill instruction for enterprise users or complex products.
Continuous value delivery
New features, new systems, remote upgrade support—continuously delivering value-added services.
Complaint Handling and Feedback Services
Receive user complaints and suggestions, establish a closed-loop handling mechanism, promptly follow up on the progress of issue resolution, provide feedback on the outcomes, and continuously optimize services.
Contact Us
Phone:0571-64386888/ 0571-64279678
Mailbox:info@hengfeng-med.com
Mobile phone:137-3809-8331
Address: Building 15, Shutai Fuchun Zhichuang Park, No. 516 Majia Road, Fengchuan Subdistrict, Tonglu County, Hangzhou City, Zhejiang Province
©2022 Hengfeng Medical Instrument Co.Ltd